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Rules

Please, help us make your birthday party the best and stress-free by following the rules below

Rules for parties at North York and Richmond Hill locations

  • Time for acceptance of agreement: By filling out Fairyland Theatre Birthday Party Booking Agreement form, you agree to Fairyland Theatre
    General Rules and Regulations.
  • Payment: Deposit is required upon submission of the agreement. Balance is due on the day of your party either by cash, debit or credit payments. We do not accept American Express and cheques.
  • Reservations are help up to 3 days without a deposit. You can place a deposit of $150.00 by visiting our party places either at North York or Richmond Hill, pay over the phone with Visa or MasterCard, or send money via PayPal or E-Transfer. Once you placed your deposit, it is non-refundable, but you can re-schedule your party in case of an emergency. If you decide to cancel or re-schedule your party on your party day, a $50 re-scheduling charge will be added. You must re-schedule your party within 60 days of your ordinal party date.
  • Your final decision about the type of package and additional services must be made no later than 7 days prior to your party. Please, let us know the final number of kids you will have at your party at least 7 days before your party date.
  • You can arrive no earlier than 10 minutes before your party time. Please, invite your guests exactly at the time your party begins.
  • If your party does not finish on time, it will result in extra charges ($30).
  • Parents are welcome to stay for the party. Two adults per child are free. Extra adults will be charged $3 per adult.
  • Kids between ages 1 to 13 are considered to be full participants at Fairyland Theatre Birthday Parties and are counted towards the total
    number of kids at your party.
  • The birthday child is counted as an admission in the party package.
  • If a child comes late or leaves earlier he or she will still be counted toward the total number of kids.
  • If a child is not participating in the entertainment program he or she will still be counted toward the total number of kids.
  • If several of your guests are running late, they can join the entertainment program upon their arrival. We cannot wait as we have to keep on the party schedule; otherwise your entertainment program has to be shortened.
  • All kids and adults must wear shoes. No bare feet or socks are allowed. During winter time we ask kids to bring indoor shoes.
  • We ask that you do not feed the kids during the entertainment program.
  • You may bring extra food, except peanut/nut products, alcohol and outside pizza. If you are planning to bring extra food, please notify us in advance.
  • If you bring extra food you are responsible to pack it at the end of your party. If you bring a lot of extra food, you need to book extra time (at least 30 minutes).
  • We ask all parents to refrain from helping us serve food for kids during eating time. We will do our best to attend to your child as fast as we can.
  • No food, drinks, gum/candy is allowed in the play area and party area. All food must be consumed in the eating area.
  • No sparklers are allowed on the cake.
  • All floating or helium balloons have to have weights to hold the balloons down. Do not give floating or helium balloons to kids inside the party hall. You can give them to kids in the lobby before they leave.
  • Do not blow up helium balloons inside the party hall, please blow them up either at home or in the lobby. If you let your balloons go, we will not get them for you as the ceiling is very high.
  • If you would like to make any changes to your package after booking the party, please e-mail us. We only accept changes by e-mail. We will reply with a confirmation letter stating that we have accepted changes you have made. If you do not receive a confirmation letter, please call us as your e-mail might have not reached us.
  • During your party, we have the authority to quietly and discreetly show the facility to a client.
  • We do not guarantee that a character you chose for your party will be performed by the exact same entertainer demonstrating the
    character on our website.
  • Any secondary male characters, can be performed by a female.
  • Fairyland Theatre is a peanut/nut AWARE facility. We kindly ask that you do not bring any food containing nut or nut by-products. Even though we are a peanut/nut AWARE facility, WE DO NOT GUARANTEE TO BE PEANUT/NUT FREE.
  • Disclaimer: In extreme circumstances and events beyond our control that may result due to bad weather or any other situations that may
    prevent us from being able to host your party on your scheduled party date and time, Fairyland Theatre reserves the right to re-schedule your party.
  • Liability: The safety of your kids is our #1 priority. During the party we try our best to maintain a safe and fun environment while conducting games and activities. Even though Fairyland Theatre staff is present in the facility at all times we kindly ask parents/guardians to watch their own children.
    Parent/guardians are fully responsible for their child’s safety and supervision. Fairyland Theatre and its employees cannot be held
    responsible for accidents that occur as a result of participating in games or any other activities at the Fairyland Theatre facilities.
    We use hypoallergenic, non-toxic, washable face painting products and disinfect our brushes between each use. In the event that a child is
    allergic to the face-painting, we are not held responsible.
  • Fairyland Theatre is not responsible for any damages or theft of personal property during your stay. Fairyland Theatre is not responsible for lost items.

Important information to know for your party at our locations

  • If you would like to bring your own cake (excluding pkg. # 4), please let us know and we will deduct $20 from the total price.
  • You are welcome to bring paper tableware and drinks for adults. You can also book those services with us.
  • If you are booking pkg. # 4 at our Richmond Hill location you need to bring cutlery, cups, plates, napkins, candles, lighter/matches and a
    cake cutting knife.
  • You only pay for the amount of kids that come to your party.
  • If you order lootbags, you only pay for those that we give out.

We appreciate your understanding to the following rules. They are set up to help us make your party fun and stress-free.

Rules for parties at Your location

  • Time for acceptance of agreement: By filling out Fairyland Theatre Birthday Party Booking Agreement form, you agree to Fairyland Theatre General Rules and Regulations.
  • Payment: A deposit of $50.00 is required upon submission of the agreement to secure your date and time. A credit card (Visa or MC only) must be provided at the time of booking. Your balance will be charged on your credit card on the day of the party. Once you placed your deposit,
    it is non-refundable, but you can re-schedule your party in case of an emergency. If you decide to cancel or re-schedule your party on your party day, a $50 re-scheduling charge will be added. You must re-schedule your party within 60 days on your ordinal party date.
  • If parking is an issue (for ex. places in or around Downtown Toronto) we kindly ask you to secure a parking spot for our entertainer that is close to the party location as the entertainer has a lot items to carry.
  • If you are inviting more than 15 kids, we highly recommend booking a second entertainer.
  • Keep in mind that the entertainer has to start and finish the party on time, as the entertainer is on a tight schedule.
  • Parties for boys require two entertainers; a character and a host. The reason being that almost all Superheroes have a mask with limited visibility and there must be a second entertainer to host the party for safety reasons. Also, parties for boys include many games and activities that require higher level of supervision, which is why two entertainers are a must for boy parties.
  • Party themes with a mascot character require a second entertainer to host the party as the mascot character has limited visibility.
  • We kindly ask that the children refrain from eating while our entertainers are conducting the entertainment program.
  • If you booked a package will full dress up, you cannot cancel it on your party date.
  • If you would like to make any changes to your package after booking the party, please e-mail us. We only accept changes by e-mail. We will reply with a confirmation letter stating that we have accepted changes you have made. If you do not receive a confirmation letter, please call us as your e-mail might have not reached us.
  • We do not guarantee that a character you chose for your party will be performed by the exact same entertainer demonstrating
    the character on our website.
  • Any secondary male characters, can be performed by a female.
  • Punctuality is very important for us, but please understand that there can be various circumstances and factors that are beyond our control, such as weather, traffic and other road conditions that may keep the entertainer from arriving on time. If an entertainer is running late they will do their best to notify you immediately. If an entertainer is late, they will remain for the total time that was booked, beginning from the time they arrive.
  • Disclaimer: In extreme circumstances and events beyond our control that may result due to bad weather or any other situations that prevent our entertainer from getting to your party on your scheduled party date and time, Fairyland Theatre reserves the right to re-schedule your party.
  • Liability: Fairyland Theatre entertainers are trained to maintain a safe and fun environment while hosting the party at your location, but Fairyland Theatre and its employees cannot be held responsible for any injuries or accidents that may occur during the party. The customer agrees to hold and keep harmless Fairyland Theatre and its entertainers from any and all property damages and bodily injured damage caused by the customer’s guests or other persons attending the party. We use hypoallergenic, non-toxic, washable face painting products and disinfect our brushes between each use. In the event that a child is allergic to the face-painting, we are not held responsible.

Important information to know for your party at your location

  • Fairyland Theatre entertainers will work with any location you will choose for your party. Even thought larger facilities or middle sized facilities are more suitable for most games, we can adjust the party to smaller facilities such as a room in a house. We highly recommended freeing the space of any breakable items and moving furniture to provide maximum space.
  • We highly recommend for you to invite your guests at least 15 minutes before the entertainer arrives.
  • If you are planning extra activities such as individual photos of each child with the entertainer or cake cutting ceremony that you would like the entertainer to stay for, please, let us know in advance. We will need to allocate time for those activities.
  • If you ask the entertainer to stay for extra time, if will result in extra charges. $25 for 15 minutes.

We appreciate your understanding to the following rules. They are set up to help us make your party fun and stress-free.
That’s all!